FAQ

Shipping

How long does shipping take?
Orders are processed in 1-3 business days and delivered in 7-12 business days. You'll get a tracking number by email.

Is shipping free?
Yes, standard shipping is free on all U.S. orders.

Do you ship to PO Boxes?
No. Please use a complete physical address.

Will it arrive before Christmas?
Order by December 5 for the best chance of holiday delivery.

Returns & guarantee

What if I don't like it?
You're covered by our 30-Day Satisfaction Guarantee. Email us and we'll help with a return.

What if my item is defective?
Send us a photo or short video within 30 days of delivery and we'll send a free replacement or refund you.

Sondly AI Translator Earbuds

Do I need my phone?
Yes. The earbuds work with a companion translation app on your smartphone.

Do they work offline?
No. Translation needs an internet connection (Wi-Fi or mobile data).

Can I also use them for music and calls?
Yes, they work as regular Bluetooth earbuds too.

Sondly Clip Open-Ear Earbuds

Do they block outside noise?
No. The open-ear design lets you hear your surroundings, which is safer outdoors. At high volume, people very close to you may hear your audio.

Will they fall off while running?
The clip design is made to stay in place during walks, runs and workouts.

About our products

Why does my case show a different brand name?
Sondly selects its products from trusted manufacturers. The earbuds or charging case may show the manufacturer's branding (for example, "OKOP" on the Clip Open-Ear Earbuds). It's the same product shown in our photos, and it's fully covered by our 30-Day Satisfaction Guarantee.